Privacy Policy

 
Ravian Group
 
Ravian Group values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our company, including through our website, email, phone, and SMS communications.
 

Information We Collect

 
We may collect personal information that you voluntarily provide to us, including but not limited to:
•Name
•Phone number
•Email address
•Business information
•Shipping or billing details
•Any other information you choose to provide when contacting us or requesting services
 
This information may be collected when you contact us, request product information, place an order, or subscribe to communications.
 

How We Use Your Information

 
Ravian Group may use the information we collect for the following purposes:
•To respond to inquiries and customer service requests
•To process orders and provide products or services
•To communicate with customers regarding orders, shipments, and account information
•To send service updates or important business communications
•To improve our products and services
 
We only collect and use information necessary to operate our business and serve our customers.
 
SMS/Text Messaging Communications
 
If you provide your phone number, you may receive SMS messages from Ravian Group related to:
•Order updates
•Shipment notifications
•Customer service communications
•Appointment or meeting confirmations
•Business-related updates
 
Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.
 
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
 
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
 

Information Sharing

 
Ravian Group does not sell, rent, or trade your personal information to third parties.
 
We may share information only when necessary to:
•Process orders and deliver products
•Work with trusted service providers who support our business operations
•Comply with legal obligations or protect our legal rights
 
Any third parties we work with are required to keep your information confidential.
 

Data Security

 
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.
 
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
 
Changes to This Privacy Policy
 
Ravian Group may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. 

SMS Terms & Conditions

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If consent has been given to receive text messages from Company’s name, messages may be received related to the following:

Appointment reminders

Follow-up messages

Example: Thank you for reaching out to company’s name. We’ve received your inquiry and are working on a solution. Our team will update you within [timeframe].

For any further questions, feel free to reply or contact us at [customer service phone number].

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointments/billing, etc..

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

Opt-in to receive SMS messages from Company’s name can be done in the following ways:

They fill out a form 

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link or phone number)

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our [Privacy Policy] pages.

Message frequency may vary

Contact Information

 
If you have questions about this Privacy Policy or our data practices, please contact us:
 
Ravian Group
Email: info@raviangroup.com